Customer Service Skills

This level 2 qualification covers the principles of customer service including how to meet customers' expectations, the importance of appropriate behaviour and communication techniques, as well as ways to deal with problem customers.

Level 2 content includes; Understand the principles of Customer Service, Understand how customer needs and expectations are formed, Interpersonal skills and appropriate behaviour required in a customer service environment, Understanding the principles of responding to customers' problems or complaints.

These courses are bespoke and tailored to your needs, so for this reason, these courses are usually run upon request. If you or your organisation are interested in these courses or if you have any questions, please see below to get in touch.

What do you need to bring to the course:

As per the emailed joining instructions, do not forget to bring 2/3 proofs of ID - which can be either a Passport or Driving licence (if you have both, then you need nothing else).

If you only have either a Passport or Driving licence then you will also need 2 proofs of address to go with it, like a utility bill, bank statement, phone bill or even a letter from job centre/DWP or anything else of a similar official nature

You will also need 1 recent (within the last 5 years) passport sized photo, this is submitted to the awarding body. We also recommend bringing a pencil and a rubber.

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